Optimizely

Optimizely Content Cloud is a leading platform for web publishing and marketing. We dare to call ourselves experts on this platform and have delivered award-winning web and e-commerce solutions with Content Cloud as the engine for 15 years. In the fall of 2023, we were named “Customer Choice Partner of the Year” in the Nordics.

A Powerful CRM from Microsoft

Microsoft Dynamics 365 CRM is a leading CRM platform with AI-driven analytics for your customer and business data. The platform is scalable and built with modular apps that can be combined and customized to fit your business. Dynamics CRM can be integrated with your existing business systems or implemented from scratch if you’re starting fresh.

A digital business platform can be divided into three layers:

• Microsoft Dynamics 365 Sales is recognized (according to Gartner) as the leading sales support.
• With measurable data, you can analyze and develop your customer relationships.
• Achieve faster follow-ups with your customers or projects and increase productivity with smart tools.

Implement Your CRM in the Right Steps

Microsoft Dynamics 365 is flexible and scalable, meaning you don’t need to decide on or build all solutions simultaneously. Our advice is to start small and then add the apps and features that make sense in the upcoming stages of the process.

Collect, Optimize, and Act

Your customers hold a wealth of information—what do you really know about them? The CRM system allows you to begin collecting important customer data and then link various pieces of customer information together. This provides you with a deeper understanding of sales, how to acquire new customers, engage customers, and manage customer service and support. As a result, you can renew your communication with your customers and create greater value for them.

You will also receive quicker signals from your own organization, learn from them, optimize, and take action. This gives your teams better conditions to do a good job, and you will be able to create unity within the company and customer loyalty.

At Ninetech, we work with:

1. Pre-study and Needs Analysis To develop a solution proposal, we collaborate with you to analyze your business area, identify your needs, and establish a structure for how your organization will use Microsoft Dynamics 365.
2. Implementation and Integration with Other Systems As a Microsoft Gold Partner and integration expert, we ensure that Dynamics 365’s implementation works seamlessly with your other systems through Microsoft Power Platform.
3. Training and Support for Follow-Up Ninetech offers training for your staff to ensure that you can use the tool best.